Bharti Airtel, India’s leading telecommunications service provider today announced that it has built an AI-based solution, in collaboration with NVIDIA which will improve the overall customer experience for all in-bound calls to its contact center.

The technology that enables this is the automated speech recognition. In order to develop this specialized speech application, Airtel leveraged the NVIDIANeMo conversational AI toolkit and NVIDIA Triton Inference Server, a multi-framework inference serving software, supported in the NVIDIA AI Enterprise software suite. NVIDIA’s advanced software and Airtel’s deep learning-based automatic speech recognition (ASR) models allow Airtel to accurately interpret language and make practical changes to its operations to serve agents and consumers better, delivering output at 30% of the typical computing cost. This technology also runs on a much lower carbon footprint making it better for the environment through lower Green House Gas (GHG) emissions.

Speaking about the engagement, Adarsh Nair, CEO of Airtel Digital, said: “We are thrilled to be working with NVIDIA to build cutting-edge solutions that allow us to serve our customers better. AI has the potential to revolutionize the way we do business, and we are confident that this shall help us push the boundaries of innovation in the industry.” “AI-powered speech analytics is helping human agents improve customer service and satisfaction,” said Vishal Dhupar, Managing Director of South Asia at NVIDIA. “With NVIDIA AI software, Airtel is boosting call center operations while growing efficiency and saving costs.”