IDFC FIRST Bank today announced the launch of its integration with ‘payments on WhatsApp’ to enable simple and secure FASTags recharge for the Bank’s customers. This partnership means IDFC FIRST customers will be able to recharge their FASTags right within IDFC FIRST’s WhatsApp chatbot and complete the transaction from within the chat thread.
IDFC FIRST Bank customers can get started by just sending ‘Hi’ to the Bank’s official WhatsApp chatbot number at +919555555555.
The process of recharge will be a seamless experience that will enable payments in two simple steps, without having to exit the WhatsApp chat. On selecting the recharge option in the WhatsApp chat, customers will then be required to enter the amount and authenticate the transaction via an OTP, after which they will receive a message confirming the transaction.
This new service will equip users to pay for their recharge through ‘payments on WhatsApp’, without having to log onto any other Mobile App or Netbanking portal, making it easier and faster for millions of the Bank’s FASTag users.
B. Madhivanan, Chief Operating Officer, IDFC FIRST Bank, said, “IDFC FIRST Bank has been working to drive innovations in FASTag to create outstanding user experiences. Customers use our proven, secure and simple FASTag solutions to pay for toll, fuel, parking and green taxes. We are thrilled to partner with WhatsApp to enable recharge of FASTags using ‘payments on WhatsApp’. This not only makes the IDFC FIRST FASTag a powerful proposition but also marks an industry first for any banking institution to enable transactions using payments on Whatsapp.”