OPPO India revolutionises after-sales service with its Service Centre 3.0, which expands its reach across India to cover 25,000 PIN codes with its pick-up and drop service.
As part of this programme, the brand has also fine-tuned process efficiencies to guarantee a quick 24-hour TAT (turnaround time) for 80% of all smartphone repairs, including software issues, screen and battery replacement, speaker damage, and touchscreen malfunction.
The Customer Service 3.0 initiative, introduced last year, already provides one-hour onsite repairs for select devices, new product demonstrations, free pick-up and drop, and debit/credit cards-based bank EMI options on repairs, among several other benefits. OPPO India also provides transparent, real-time repairs where customers can view OPPO technicians fixing their devices in front of their eyes.
Under the 24-hour send-in repair service, customers can schedule a free pick-up and drop for their smartphone by submitting the Send-in repair form on the OPPO India website; here, they will need to enter the device IMEI number and registered mobile number along with the pick-up address. OPPO India’s 24-hour repair TAT starts once the device reaches the service centre.
Customers will receive regular updates through SMS and WhatsApp to inform them of the repair progress. In cases where devices are picked up from remote areas, the pick-up, repairs, and delivery are completed between 5 and 7 days. OPPO India Customers can also communicate with @OPPOCareIN on Twitter or Facebook to avail of the Send-in repair service.
Commenting on the expansion of its service initiative, Damyant Singh Khanoria, CMO, OPPO India, stated,“Customers are at the core of everything we do. Expanding our smartphone repair pick-up and drop service to 25,000 pin codes reflects OPPO’s dedication to ensuring accessible customer service across the length and breadth of the country. We are redefining convenience and satisfaction for our users, wherever they may be, making the OPPO experience effortlessly within reach for every customer.”